Cancellation policy

Consumers have a fourteen-day right of cancellation.

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of cancellation, you must inform us (Sport-Tec GmbH Physio & Fitness, Lemberger Straße 255, 66955 Pirmasens, Germany, info@sport-tec.de phone: +49 (0) 6331 1480-0) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to cancellation from this contract. For this purpose, you may use the enclosed model cancellation form, which is, however, not mandatory. You can also fill out and submit the model cancellation form or another clear declaration electronically on our website https://www.sport-tec.com/cancellation-form. If you make use of this option, we will send you confirmation of receipt of such cancellation without delay (e.g. by e-mail).

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of the cancellation

If you cancel this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. For goods that cannot be returned normally by mail due to their nature, these costs amount to 199,- EUR. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

The right of cancellation does not apply to the following contracts:

• Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
• Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
• Contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.
• Contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.of newspapers, journals or magazines with the exception of subscription contracts.

Special instructions

If you finance this contract by means of a loan and later cancel it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the cancellation takes effect, your lender shall be subrogated to our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the cancellation or return.

The latter does not apply if the subject matter of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual commitment as far as possible, make use of your right of cancellation and also cancel the loan agreement if you are also entitled to a right of cancellation for this.